All the lights on the router are green, and everything looks just as it did when it was functioning correctly, but I can't access any webpages. Crashed my previous hard drive. I have tried the support information, but to no avail. Similar options for me: 802.11 channel width for 2.4GHz connection - options auto/20MHz. I believe I've tried completely disabling IPv6 on an individual computer as well, but I don't have any documentation of that, so I'm disabling it on my PC now and we'll see what it says tomorrow. 1. So in the end I just left it as disabled so people wouldn't think there was a connection issue even though it was working fine. My problem came back again. This person is a verified professional. After a reboot, I still see the yellow icon on the network icon in the system tray, and when hovering over it I still see "No Internet Access". primary name server = ns1.msft.net        responsible mail addr = msnhst.microsoft.com        serial = 2016123001        refresh = 7200 (2 hours)        retry   = 900 (15 mins)        expire = 2419200 (28 days)        default TTL = 3600 (1 hour)ns1.msft.net   internet address = 208.84.0.53ns1.msft.net   AAAA IPv6 address = 2620:0:30::53, <--now we know the correct nameserver that knows the authoratative answer, so we ask for actual DNS info, > set type=a> dns.msftncsi.comServer: [208.84.0.53]Address: 208.84.0.53, Name:   dns.msftncsi.comAddress: 131.107.255.255. But not only annoying, it stops O365 products, they report no connection so are not available properly. Because of the frequency of the problem, resetting winsock is not relevant - this has been tried before now. Addendum, I forgot the second part, after you do this, use the server command and point at your inhouse nameserver, and you should be able to repeat the same steps and get the same answer, because your server should either say it knows already, or knows who to ask. in Windows 7 and Windows Server 2008 R2, Configuring 1903 it has the world symbol with a small slash mark. It can resolve those for sure, with or without the latest drivers. Microsoft Connect Test hosts in Windows 10 [ I have IPv6 enabled on the DC and individual PCs so that PCs can receive a local IPv6 address, but IPv6 is disabled on our Firewall]. If I run troubleshooter, it finds no any problems. I think I need a ton of help, because I'm easily confused. OP said they are already done. I’ve wondered if IPv6 is part of the issue. Yesterday, for no apparent reason (ie. Icon in the taskbar shows no internet access but my connection is working properly. Taskbar network icon shows no internet, but internet accessible. It's fixed every time by going back to the MS driver from 2015, but it's seemingly also fixed at random with a lucky power off. Problem manifestates on several computers in the LAN, so it is not network card dependent. Allow PCIe/PCI SERR# Interrupt = DISABLE This is cosmetic, there is connectivity. won’t be able to show the new data. My network card is a Intel Dual-Band AC3160. The issue is that the Network and Sharing Center (and the network icon on the taskbar) report 'no internet access' all the time and occasionally reports 'not conected to local area network' from time to time. FYI - when I disabled IPv6 the connection went straight to "not connected", but after I disconnected and reconnected the network cable it went back to fully "connected" again. It can be confusing and frustrating when your wireless device is connected to a Wi-Fi network but has no internet access. in Windows 7 and Windows Server 2008 R2 I could connect to the repeater, but it said no internet access, while at the same time my other computer (Mac) could access the internet via that same repeater. Create a selection profile pointing to that folder. Connectivity Status Indicator (NCSI), http://www.msftconnecttest.com/connecttest.txt, http://ipv6.msftconnecttest.com/connecttest.txt. What is going on? Network Awareness and its features gather information flexibly—that is, by I'm really looking for a solution and an explanation rather than a simply "try this and see if it works" approach. msftconnecttest.com and msftncsi.com using IPv6 if it's turned on.. IPv6 - that's a great shout, it may well be the culprit. ● www.msftncsi.com/ncsi.txt This person is a verified professional. ● Someone first logs on after the computer has been restarted. issue usually goes away temporarily when the computers are rebooted or the Background: This But again, only for a period of time, until the next reboot no doubt... On the ones that I had issues with if you leave the IPv4 Checksum Offload disabled it never came back. Such an irritating problem as it comes and goes, and the user(s) won't necessarily notice or tell you about it either. blog posts and information on this issue I understand that the yellow “No The network status icon in the system tray says "no internet access". Reading through multiple threads and Connectivity Status Indicator (NCSI) API is part of Network check whether you have enough IP addresses in your DHCP pool. Only W7. so not the client machine can not reach the nameserver that it believes can resolve msftncso.com.. It seems to be set to Private network, but you'll notice the "Access type" says "No network access" which is obviously incorrect as I am remotely controlling the PC to get this screenshot and I can surf from the PC and ping the office file server, printer and other PCs with no problem. Update the wifi driver from Intel 3. After a reboot, I still see the yellow icon on the network icon in the system tray, and when hovering over it I still see "No Internet Access". If all the above tips didn’t solve the internet connectivity issue, then … ► Reset Winsock Make sure all cables are secure in your router. But the icon still says no internet access (yellow triangle with exclamation mark). It can be confusing and frustrating when your wireless device is connected to a Wi-Fi network but has no internet access. I fixed a When I use an Ethernet cable the networking tray icon has the yellow warning icon showing. If that doesn’t fix your problem, here’s what you can do. There can be several reasons why this may occur. means that triggers can vary, but the following are examples of for whatever reason, the Microsoft DNS check is trying to hit  To be fair it's so random I'd say this is far from a confirmed fix, but I'll now try this on some others - thanks! In this Video I will show you how to fix or solve "no internet access But Connected" problem in laptop or computer. good again until the next day. This proves now our suspicion that this problem comes and goes. I also tried just partially implementing NCSI server – for my own This topic has been locked by an administrator and is no longer open for commenting. #### Your second wireshark pic appears to show a problem with authority delegation. Now in my case, this authentication was transparent to the end user, using their Windows (AD) cached credentials. ##### Thanks Priscilla@HP, I will look into that now also. my computer says its connected to the internet but i have no access. I have tried the following: 1. Network Connectivity Status Indicator (NCSI) with Group Policy I've had this issue since that windows update that was messed up. This is stopping the laptop working with windows services such as the app store. And then when I restarted, before disconnecting the cable from the realtek onboard NIC, the problem disappeared. ● ipv6.msftncsi.com/ncsi.txt Jul 10, 2017 at 20:54 UTC. Grrrrr! I've disabled it on my machine just now (the problem came back, as we've observed it comes and goes!) If Windows obtains negative result from the test above Windows thinks that Updating the wifi driver from dell 2. If so, but still can't get to HTTP sites, then...it's probably not a DNS issue and rather a config. The (wired, we don't have wifi internally to test) network connection shows a yellow exclamation mark with "no internet access" next to it. Similar options for me: 802.11 channel width for 2.4GHz connection - options auto/20MHz. The message: " No internet access" The fact: connected I use Windows 7 RC at work. In this article, we are focusing on Android only. The fact is, they are all HP Prodesk/Probook machines, and all seem to use Realtek network adapters. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4) Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer. The top "Connected" simply tells you that you are connected to a Wireless Access Point (WAP). by Track users' IT needs, easily, and with only the features you need. No adjustments or fixes worked. Of course should is the operative part of the phrase :) There may be some sleuthing involved to nuke the "newer" driver out of the store - if it's not on the disk, windows cant complain about it. Verify your account Network Connectivity Status Indicator (NCSI) with Group Policy, Network Do you by chance have any content filtering in place? IPv6: http://ipv6.msftconnecttest.com/connecttest.txt Etc. My network card is a Intel Dual-Band AC3160. Oddly enough we have this issue appearing on a very small number of PC's, (all HP's with W10 Pro 1709). I have no idea why this worked, but it did. Same issue "No Internet access", yet the internet works fine. Yeah I have restarted, turned pc off etc and still the same problem, still says no internet access but I can access Intel I211 Gigabit Network I think is the model, I got it from Device Manager. Windows also sees my internal network, just not the Internet. controller, it assumes that it’s on a public network. seems like it always happens overnight. I have internet access, but the icon says I don't. I believe that some chipset drivers could be missing. For example, I have all of the PCs in access" is displayed while in fact there can be Internet access. you've got me stumped. Method 2: Reset Network Settings When iPad Connected to Wifi but No Internet. Hello guys I am using Windows 7 Professional edition which is connected to a proxy server.After installing Norton 360 the network icon automatically changes to triangle image(no internet access). Using the POST install inject drivers step, inject the old driver using the selection profile. 1) You can be connected to a WAP and not be connected to the internet. to change NLA service start from Automatic to Automatic (Delayed Start). This was followed with a query by the client to resolve the ip address of the second nameserver,   but that failed . I really did think it was fixed, but after a third boot, it was back. H: Network Connectivity Status Indicator and Resulting Internet Communication So there is some IPv6 connection being established successfully on my network. It doesn't mean there is no internet access it simply means access to Microsoft test website failed, While annoying if they can still browse the internet, it's just one of those things, https://community.spiceworks.com/topic/2012805-how-is-no-internet-access-determined-on-windows-ethernet-connection. - posted in Networking: Hello, Several user PCs on my work domain show that there is no Internet access … However, when you open the Settings app and tap Wi … our network set to reboot Monday morning at 3am; so usually what I see on my This only moves IPv4 checksum calculation from the network adapter's processor Bios upgrade 4. When other devices are able to access the Internet through your WiFi, the problem lies with your device and its WiFi adapter. ... Then see HOW THE PC reacts with the Windows 10 system Tray Connection Icon. It doesn't happen right away, as the default driver is an MS driver from 2015. Updated to 1903 in an attempt to fix. Hello, 1- Right click on "Internet Explorer" icon, then click on Properties.Click on Connections tab, then click on LAN settings button. the initial connection, but still the “No Internet Connection” status returns My printer states no internet connection. If you have iPad connected to Wifi but no Internet, then it’s likely there’s an … You will even notice the Wi-Fi icon at the top of your screen, signifying everything is fine. I had the exact same problems where it would be connected but no internet access. Hello, 1- Right click on "Internet Explorer" icon, then click on Properties.Click on Connections tab, then click on LAN settings button. Some machines develop the error at some point soon after rolling them out, there is seemingly no solid pattern, but it's happened to nearly all of them. In this Video I will show you how to fix or solve "no internet access But Connected" problem in laptop or computer. as of Tuesday morning the “No Internet Access” status has once again returned. This still enables the NLA service to run at startup but allows a little more In that window uncheck all the options, if you notice any option selected, Click on OK.If the problem still exists, go to step 2. Clicking on it once immediately clears it, but until I click on it, Outlook will not open and connect to Exchange. I had the same turning it back on where it would come back. Additionally I would expect the Firewall to only impact our connection tests going outside the LAN, but even if I setup an NCIS server I'm still getting the same behavior as before. I have IPv6 It simply comes and goes. Make sure there arent any DNS servers listed on your adapters that can't resolve queries. However, it also caused a major issue for some users by breaking their internet connection. I guess I'm putting up with this anyway as it is, but I'd really like to know why it's happening to me to nearly all our Win10 machines, and why a basic non-OEM driver seemingly always fixes it. There are perhaps two things going on here, I can't tell from only that data, but it may be the first nameserver wasn't supposed to forward authority back inside for an outside domain, or it could just be the first nameserver doesn't know how to properly resolve the second one (which would imply the second one is caching), The command line tool nslookup can be used to only ask a specific nameserver a question, sometimes that is. To continue this discussion, please netsh winsock reset catalog to enable IT peers to see that you are a professional. ► Uninstall Remote The top "Connected" simply tells you that you are connected to a Wireless Access Point (WAP). these items when the yellow icon is not there. I doubt based on the troubleshooting above that the issue is hardware or Your iPad should now be connected to the Internet and you should be able to access all the Internet powered apps. I connect to the internet over company LAN with static IP and manualy inserted DNS. I powered off the machine (shut down), not a reboot. there is no Internet connectivity and a notification "No Internet My computer just says "No internet, Secured" on phone hotspot at first and not on routers but after trying this my computer doesn't even connect to my router now. netsh int ipv4 reset resetlog.txt Also make sure there are no funny proxies under internet settings. these are static IP machines and can ping them with no problem. This topic has been locked by an administrator and is no longer open for commenting. I have entered the wireless information again and the wireless network test results says "no problem found." Note - I had of course previously tried a poweroff, to no effect. Multiple devices connected but no internet access. As soon as you roll back to that 2015 driver, you're good. The (wired, we don't have wifi internally to test) network connection shows a yellow exclamation mark with "no internet access" next to it. One was plugged into a phone the other was not. Yeah I have restarted, turned pc off etc and still the same problem, still says no internet access but I can access Intel I211 Gigabit Network I think is the model, I got it from Device Manager. If the PC was left on for more than 10 hours without making any further connections to the internet, the web filter would de-authenticate the user and the "No Internet Access" icon would appear on the users notification tray. When users would log into their PC after a reboot/shutdown, there wasn't any interaction with the web filter. I'm not sure how to hunt down what else might be failing to respond overnight and cause "not connected" to display the following morning. Thought it might have to do with them being attached to a phone as powercycling the phone fixed it the first time. attaching are located on a network share, and Outlook will ONLY let her access "Triggers: Can you add a NIC card without the Realtek RTL8111HSH-CG GbE Ethernet Controller (standard) to see what happens as a test? Maybe they're de-authenticating from the Proxy in the middle of the night? Now with that being said, this doesn't seem like this is totally your issue but it's something you may want to look at in terms of your end users interaction with your Watchguard Firebox's proxy. 802.11 channel width for 5GHz connection - options auto/20MHz . That 'fixed' the issuevon both machines. I’ve been trying hard to troubleshoot this issue on my own, Same driver still in use. There are a number of reasons that can lead up to this issue. To rectify the issue make sure the above addresses can be resolved and/or you For me it only works when BOTH of those settings are turned to 20MHz. couple issues, and now everything is a “PASS” but still the issue remains. I believe it to be an issue in the way MS is handling the shutdown/reboot sequence. ● The computer connects to a different network. When I use an Ethernet cable the networking tray icon has the yellow warning icon showing. Open your browser. This happens whether from an image, or from the HP build. If you have more then one device that has it’s wifi connected but not internet access then we have to look at your router or access point for the problem. In both of these cases ended up pulling the power cord while the machine was running. “No Internet Access” has falsely appeared at random in our Windows environment for 1803 it had the yellow exclamation mark. None of those have worked consistently. I also have the same problem. Track users' IT needs, easily, and with only the features you need. (And yes the internet connection is still working regardless of what Windows says). I would normally just ignore this and move on, but outlook (2013 and 2016) will not connect and go offline. It works on my Samsung S5 Active, but it won't work on my E&L W6 Three Proofings. The intenet says it's connected but it's tellin me i have no internet access The chances are you are hovering over the network icon in the tray and it is saying 'local area connection' speed @ so and so and status 'connected'. 1803 it had the yellow exclamation mark. .NET Framework 4.7.2 offline installer, Appendix I will look into the BIOS setting and the "Remote Differential Compression API Support", and report back if I find anything. UPDATE. network location. Since moving to Windows 10 Pro (straight to 1709), we've had this on nearly all our machines. It works on my Samsung S5 Active, but it won't work on my E&L W6 Three Proofings. This In that window uncheck all the options, if you notice any option selected, Click on OK.If the problem still exists, go to step 2. A quick test to try to rule the Watchguard Firebox out of the equation is to see if end users can get to HTTPS sites when the icon appears in their notification tray. I will feedback later on... from what I've been able to observe is that sometimes it falls back to IPv4 which then makes the error go away, but it's not consistent. Turn off IPv6. I also have another machine with the problem, turned off IPv6, and it made no difference. It doesn't mean there is no internet access it simply means access to Microsoft test website failed. If I reboot or reset my internet connection, then usually everything will be What is IP It comes and it goes. to the main CPU and vice versa. Ensure there’s no damage to the cable. All the lights on the router are green, and everything looks just as it did when it was functioning correctly, but I can't access any webpages. For me it only works when BOTH of those settings are turned to 20MHz. At times, you may come across a situation when your iPhone is connected to Wi-Fi, but there is no internet access. Create a task sequence that drops the machine into WinPE, Remove the driver from the OS in the image (it should stay alive with the WinPE NIC driver). but I’ve unfortunately run out of ideas. Hi, This is a bit unusual; it says connected to 3G and 4G after setting up the APN, but I still cannot connect. Appendix front of you and still have to go the “long-way around”), Current Status: The The Internet connectivity in Windows is determined by attempting to reach: There can be several reasons why this may occur. This only affects one of my phones, but not the other. local addresses using GPO. Not until the end user launched his/her browser for the first time and tried to access an external webpage (on the internet) did the end user engage with the web filter and would authenticate, allowing the user out to the internet. 1709 uses these to check if there is a connection to the internet. typical triggers that can cause NCSI to communicate across the Internet: That dreaded “Connected but no Internet Access” message is just vague. If the intenet is fine on ISP’s end and is working on at least one of the …    - to verify IPV6 connectivity and DNS resolution Here's the 2nd wireshark image, showing the query to dns.msftncsi.com: Are you using Avast as your anti-virus software? When I say it thinks there is no internet connection, you can open up a browser and go anywhere, can ping any site/address but it still says there is no connection. This article applies to my knowledge on Windows 10 as well. Now, it seems if you go into the network card driver properties, find the setting for IPv4 checksum offload, and set it to 'disabled', it drops the link, and when it reconnects, it does so without the problem. Thanks. ► Install latest Microsoft Check that the same ethernet cable is connected to your router or modem. by Hi there, I've had a similar issue with win 7 and 10, but doesn't seem to be related to adapter manufacturer as I've experienced this accross different vendors. Any suggestions of what I can test to try and narrow down this issue better? Same issue "No Internet access", yet the internet works fine. time for the domain to authenticate before the NLA service checks for the The “No Internet Access” status also doesn’t seem to appear mid-day, it I am not sure what to do now. I'd check that first. Sadly, the IPv6 thing is not a fix. address, but IPv6 is disabled on our Firewall so that no IPv6 communications The update bumped the OS build number to 14393.479 and it fixed a couple of issues. When we moved to Win7, we got a lot of calls from users telling us they didn't have internet access solely based on them seeing this notification in the tray. network icon says "no internet access" but i am connected Hey guys, so I'm having a bit of an issue. If you're using a Wi-Fi hotspot, like at a hotel or airport, you might think you can … these are static IP machines and can ping them with no problem. I know not really a solution, but the calls on it stopped and they were happy. I saw this happen at my old job with our web filter. ask a new question. I'll take a further look at the nameservers setup on my DC/DHCP server and see if I can find some misconfiguration there. Was sometimes as often as every 20-30 minutes but more often every 1-2 hours, requiring a reboot of modem, router and PC to re-establish connection. I will tag Priscilla@HP to see if she can ask one of HPs tech's about it and maybe come up with a few suggestions to try. I am trying to track down an ethernet adapter that isn't a realtek to try, but until then, I wanted to put this out there to see what anybody else could tell me. The query to the first nameserver returned the name of (presumable your) second nameserver. According to a report from The Register and several other […] Updated to 1903 in an attempt to fix. Resetting the machine did not fix the issue. ► Windows advanced power Hi, This is a bit unusual; it says connected to 3G and 4G after setting up the APN, but I still cannot connect. My guess is that the MS drivers have a different priority for IPv6 than the HP drivers. I have seen similar indications on one windows 10 machine. network connection is reset; this isn’t flawless but seems to work MOST of the connectivity without using DNS resolution October 16, 2018 at 1:05 am. (If you have WSUS and it handles Driver Updates, you have to decline the new NIC driver for that machine group, lest the plague return at your next update cycle), Powershell script to remove old NIC driver. in theory, it should also try the other ipv4 address that it got from the nameserver, but I have seen issues with win 7 getting stubborn about changing what it wants it's default interface to be... Having said that tho, I don't think this is what is going on in this case.